cvelist/2023/5xxx/CVE-2023-5421.json

{
    "data_version": "4.0",
    "data_type": "CVE",
    "data_format": "MITRE",
    "CVE_data_meta": {
        "ID": "CVE-2023-5421",
        "ASSIGNER": "security@otrs.com",
        "STATE": "PUBLIC"
    },
    "description": {
        "description_data": [
            {
                "lang": "eng",
                "value": "An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs \nimmediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.\nThis issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n"
            }
        ]
    },
    "problemtype": {
        "problemtype_data": [
            {
                "description": [
                    {
                        "lang": "eng",
                        "value": "CWE-20 Improper Input Validation",
                        "cweId": "CWE-20"
                    }
                ]
            }
        ]
    },
    "affects": {
        "vendor": {
            "vendor_data": [
                {
                    "vendor_name": "OTRS AG",
                    "product": {
                        "product_data": [
                            {
                                "product_name": "OTRS",
                                "version": {
                                    "version_data": [
                                        {
                                            "version_value": "not down converted",
                                            "x_cve_json_5_version_data": {
                                                "versions": [
                                                    {
                                                        "lessThan": "7.0.47",
                                                        "status": "affected",
                                                        "version": "7.0.x",
                                                        "versionType": "Patch"
                                                    },
                                                    {
                                                        "lessThan": "8.0.37",
                                                        "status": "affected",
                                                        "version": "8.0.x",
                                                        "versionType": "Patch"
                                                    }
                                                ],
                                                "defaultStatus": "affected"
                                            }
                                        }
                                    ]
                                }
                            },
                            {
                                "product_name": "((OTRS)) Community Edition",
                                "version": {
                                    "version_data": [
                                        {
                                            "version_value": "not down converted",
                                            "x_cve_json_5_version_data": {
                                                "versions": [
                                                    {
                                                        "lessThanOrEqual": "6.0.34",
                                                        "status": "affected",
                                                        "version": "6.0.x",
                                                        "versionType": "All"
                                                    }
                                                ],
                                                "defaultStatus": "affected"
                                            }
                                        }
                                    ]
                                }
                            }
                        ]
                    }
                }
            ]
        }
    },
    "references": {
        "reference_data": [
            {
                "url": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/",
                "refsource": "MISC",
                "name": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/"
            }
        ]
    },
    "generator": {
        "engine": "Vulnogram 0.1.0-dev"
    },
    "source": {
        "advisory": "OSA-2023-09",
        "defect": [
            "Issue#1214",
            "Ticket#2023080742002233"
        ],
        "discovery": "EXTERNAL"
    },
    "work_around": [
        {
            "lang": "en",
            "supportingMedia": [
                {
                    "base64": false,
                    "type": "text/html",
                    "value": "Switch AdminCustomerUser::UseAutoComplete off<br>"
                }
            ],
            "value": "Switch AdminCustomerUser::UseAutoComplete off\n"
        }
    ],
    "solution": [
        {
            "lang": "en",
            "supportingMedia": [
                {
                    "base64": false,
                    "type": "text/html",
                    "value": "\nUpdate to OTRS 7.0.47 or OTRS 8.0.37.\n<br>"
                }
            ],
            "value": "Update to OTRS 7.0.47 or OTRS 8.0.37.\n\n"
        }
    ],
    "credits": [
        {
            "lang": "en",
            "value": "Special thanks to Tim P\u00fcttmanns for reporting these vulnerability."
        }
    ],
    "impact": {
        "cvss": [
            {
                "attackComplexity": "LOW",
                "attackVector": "ADJACENT_NETWORK",
                "availabilityImpact": "NONE",
                "baseScore": 3.5,
                "baseSeverity": "LOW",
                "confidentialityImpact": "LOW",
                "integrityImpact": "LOW",
                "privilegesRequired": "HIGH",
                "scope": "UNCHANGED",
                "userInteraction": "NONE",
                "vectorString": "CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N",
                "version": "3.1"
            }
        ]
    }
}