cvelist/2024/23xxx/CVE-2024-23794.json

{
    "data_version": "4.0",
    "data_type": "CVE",
    "data_format": "MITRE",
    "CVE_data_meta": {
        "ID": "CVE-2024-23794",
        "ASSIGNER": "security@otrs.com",
        "STATE": "PUBLIC"
    },
    "description": {
        "description_data": [
            {
                "lang": "eng",
                "value": "An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:\u00a0\n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n"
            }
        ]
    },
    "problemtype": {
        "problemtype_data": [
            {
                "description": [
                    {
                        "lang": "eng",
                        "value": "CWE-266 Incorrect Privilege Assignment",
                        "cweId": "CWE-266"
                    }
                ]
            }
        ]
    },
    "affects": {
        "vendor": {
            "vendor_data": [
                {
                    "vendor_name": "OTRS AG",
                    "product": {
                        "product_data": [
                            {
                                "product_name": "OTRS",
                                "version": {
                                    "version_data": [
                                        {
                                            "version_affected": "=",
                                            "version_value": "8.0.x"
                                        },
                                        {
                                            "version_affected": "=",
                                            "version_value": "2023.x"
                                        },
                                        {
                                            "version_affected": "<=",
                                            "version_name": "2024.x",
                                            "version_value": "2024.4.x"
                                        }
                                    ]
                                }
                            }
                        ]
                    }
                }
            ]
        }
    },
    "references": {
        "reference_data": [
            {
                "url": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/",
                "refsource": "MISC",
                "name": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/"
            }
        ]
    },
    "generator": {
        "engine": "Vulnogram 0.1.0-dev"
    },
    "source": {
        "advisory": "OSA-2024-06",
        "defect": [
            "Issue#2409",
            "Ticket#2024042342000433"
        ],
        "discovery": "USER"
    },
    "configuration": [
        {
            "lang": "en",
            "supportingMedia": [
                {
                    "base64": false,
                    "type": "text/html",
                    "value": "The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)<br><h2><br></h2><br>"
                }
            ],
            "value": "The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)\n\n"
        }
    ],
    "work_around": [
        {
            "lang": "en",
            "supportingMedia": [
                {
                    "base64": false,
                    "type": "text/html",
                    "value": "deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck<br>"
                }
            ],
            "value": "deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck\n"
        }
    ],
    "solution": [
        {
            "lang": "en",
            "supportingMedia": [
                {
                    "base64": false,
                    "type": "text/html",
                    "value": "Update to OTRS 2024.5.2<br>"
                }
            ],
            "value": "Update to OTRS 2024.5.2\n"
        }
    ],
    "impact": {
        "cvss": [
            {
                "attackComplexity": "LOW",
                "attackVector": "NETWORK",
                "availabilityImpact": "HIGH",
                "baseScore": 10,
                "baseSeverity": "CRITICAL",
                "confidentialityImpact": "HIGH",
                "integrityImpact": "HIGH",
                "privilegesRequired": "NONE",
                "scope": "CHANGED",
                "userInteraction": "NONE",
                "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H",
                "version": "3.1"
            }
        ]
    }
}