{
  "id": "CVE-2024-6540",
  "sourceIdentifier": "security@otrs.com",
  "published": "2024-07-15T08:15:02.743",
  "lastModified": "2024-07-16T18:05:37.267",
  "vulnStatus": "Analyzed",
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n"
    },
    {
      "lang": "es",
      "value": "Un filtrado inadecuado de los campos al utilizar la funci\u00f3n de exportaci\u00f3n en la descripci\u00f3n general de tickets de la interfaz externa en OTRS podr\u00eda permitir a un usuario autorizado descargar una lista de tickets que contiene informaci\u00f3n sobre tickets de otros clientes. El problema solo ocurre si el administrador ha desactivado TicketSearchLegacyEngine. Este problema afecta a OTRS: 8.0.X, 2023.X, desde 2024.X hasta 2024.4.x"
    }
  ],
  "metrics": {
    "cvssMetricV31": [
      {
        "source": "nvd@nist.gov",
        "type": "Primary",
        "cvssData": {
          "version": "3.1",
          "vectorString": "CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N",
          "attackVector": "NETWORK",
          "attackComplexity": "HIGH",
          "privilegesRequired": "LOW",
          "userInteraction": "NONE",
          "scope": "UNCHANGED",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "availabilityImpact": "NONE",
          "baseScore": 5.3,
          "baseSeverity": "MEDIUM"
        },
        "exploitabilityScore": 1.6,
        "impactScore": 3.6
      },
      {
        "source": "security@otrs.com",
        "type": "Secondary",
        "cvssData": {
          "version": "3.1",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
          "attackVector": "NETWORK",
          "attackComplexity": "LOW",
          "privilegesRequired": "LOW",
          "userInteraction": "REQUIRED",
          "scope": "UNCHANGED",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "availabilityImpact": "NONE",
          "baseScore": 5.7,
          "baseSeverity": "MEDIUM"
        },
        "exploitabilityScore": 2.1,
        "impactScore": 3.6
      }
    ]
  },
  "weaknesses": [
    {
      "source": "nvd@nist.gov",
      "type": "Primary",
      "description": [
        {
          "lang": "en",
          "value": "NVD-CWE-noinfo"
        }
      ]
    },
    {
      "source": "security@otrs.com",
      "type": "Secondary",
      "description": [
        {
          "lang": "en",
          "value": "CWE-790"
        }
      ]
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "operator": "OR",
          "negate": false,
          "cpeMatch": [
            {
              "vulnerable": true,
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "versionStartIncluding": "8.0.0",
              "versionEndExcluding": "2024.5.2",
              "matchCriteriaId": "9E122DB1-85DB-4430-A8C2-1B599364FD1F"
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  ],
  "references": [
    {
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2024-07/",
      "source": "security@otrs.com",
      "tags": [
        "Vendor Advisory"
      ]
    }
  ]
}